projectmanager | Technical Support Desk Analyst in Austin, TX

Technical Support Desk Analyst

  • Conduent
  • $49,775.00 - 81,810.00 / Year *
  • 103 E 5th St
  • Austin, TX 78716
  • Full-Time
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Overview

As a team member in our Customer Care business, youll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrows leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included


Success Profile

What will make you successful at Conduent?
Check out the traits were looking for and see if you have the right mix.

  • Communicator9
  • Problem-Solver9
  • Personable8
  • Compassionate7
  • Multi-Tasker6
  • Creative5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player


Rewards

  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Varying Schedules
  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts
  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.



Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at

www.conduent.com
.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Title:EPPIC24 Technical Support Desk Analyst

Position Overview:




Service Desk/Software Support Analyst desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent customers.




This position requires a detail oriented individual who will be responsible for providing Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation.




While moderate knowledge of each is required, we are also looking for individuals who excel in one or more of the following categories




Linux (command line) able to use moderate-to-advanced Linux commands for troubleshooting, running processes and file movement




Network Troubleshooting Basic knowledge of networking concepts. Ability to investigate and research network connectivity issues using standard Linux networking tools




Help Desk / Customer Support previous help desk or service desk experience or customer support experience. Willingness to take ownership for a request or issue reported and follow through with the procedures required

Responsibilities:




Must work in a 24x7 schedule. Day and night shifts are part of the job scope




Respond to phone, email and systematic alerts and monitoring




Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored




Responsible for researching and resolving alerts, problems and incidents as they occur




Work with Operations Management, Level 2 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents




Must have the ability to work in a multi-system and multi-platform environment




Coordinate with application support staff to ensure monitoring of production systems




Responsible for following procedures for processing of batch files, troubleshooting file movement and reporting errors

Requirements:




Solid working knowledge of Linux (command line)




Basic knowledge of networking concepts and commands




Understanding of connectivity, firewalls and proxies preferred




Prior experience in a technical helpdesk preferred




Ability to utilize computer operating systems utilities




Strong communication, customer service, organizational and troubleshooting skills are a must




Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills are desired




ITIL Service Management knowledge desirable




Associates or Bachelors degree in Computer Science or similar technical degree or equivalent related work experience




Each year of related work experience may be substituted for a year of college education, up to two years

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.



Associated topics: assistant, customer support, desk, edi, excel, msword, support, system support, technical support, technical support specialist


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.